Terms and Conditions

Last updated: October 2025

Welcome to Renters First (“we”, “our”, or “us”). These Terms and Conditions (“Terms”) govern your use of our website www.rentersfirst.co.uk (“Website”) and any related services provided through it (collectively, the “Services”). By using our Website, you agree to these Terms. If you do not agree, please do not use our Services.

1. About Renters First

Renters First provides a digital platform that helps tenants in England challenge rent increases issued under a Section 13 Notice. Our tool guides you through the process of submitting an application to the First-tier Tribunal (Property Chamber) and offers information, resources, and calculation tools to support your challenge. Renters First is not a law firm and does not provide legal advice.

2. Eligibility

To use our Services, you must be at least 18 years of age, be a tenant in England or Wales, and use the Services only for your own tenancy.

3. Our Services

Our Services include an automation tool to prepare and submit Tribunal applications, a rent savings calculator, and general educational guidance about rent increases and tenancy rights.

4. Fees and Payments

Renters First charges a fixed fee of £29.95 for submitting a rent challenge application. Payment is processed securely and non-refundable once your submission has been completed.

5. No Legal Advice

Renters First provides administrative and informational support only and does not provide legal representation or advice.

6. Accuracy of Information

You are responsible for ensuring all information provided is accurate and complete. Renters First is not responsible for errors resulting from inaccurate information.

7. Limitation of Liability

To the fullest extent permitted by law, Renters First shall not be liable for indirect, incidental, or consequential damages arising from your use of the Website or Services.

8. Intellectual Property

All Website content is owned by or licensed to Renters First and may not be reproduced or distributed without written consent.

9. Privacy

Your personal data is handled in accordance with our Privacy Policy.

10. Third-Party Services

Our Website may include links to third-party websites or services. Renters First is not responsible for their content or practices.

11. Termination

We may suspend or terminate access if you breach these Terms or to protect users or our business.

12. Governing Law

These Terms are governed by the laws of England and Wales.

13. Contact Us

Email: support@rentersfirst.co.uk