Privacy Policy
Last updated: October 2025
Renters First respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information about you when you visit our website www.rentersfirst.co.uk and use our services.
1. Who We Are
Renters First provides digital tools and guidance to help tenants in England challenge rent increases under a Section 13 Notice. We act as a data controller for the personal data we collect.
2. Personal Data We Collect
We collect contact details, tenancy details, payment information, and communications data. We also collect usage data via cookies and tracking technologies.
3. How We Use Your Data
We use your data to provide and operate our services, communicate with you, process payments, and comply with legal obligations.
4. Legal Basis for Processing
Processing is based on contractual necessity, legal obligation, legitimate interests, or consent.
5. Data Sharing and Third Parties
We share data with trusted partners such as payment processors and IT providers, all of whom are required to protect your information.
6. Data Storage and Retention
Data is stored securely in the UK or EEA and retained only as long as necessary.
7. Cookies and Tracking
Cookies are used to improve functionality and performance. You may disable them via your browser settings.
8. Your Rights
You have rights to access, correct, delete, restrict, or transfer your data, and to withdraw consent at any time.
9. Data Security
We take appropriate measures to protect your personal data, but no internet system is entirely secure.
10. Links to Other Websites
We are not responsible for the privacy practices of linked third-party sites.
11. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be available on our Website.
12. Contact Us
Email: support@rentersfirst.co.uk
You may also contact the Information Commissioner’s Office (ICO) at www.ico.org.uk if you are dissatisfied with how we handle your data.